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Terms and conditions


All orders are subject to our Terms and Conditions. These Conditions do not affect your statutory rights as a consumer.


Table of contents

  1. 1. Conditions of Sale
  2. 2. Guarantees and liability
  3. 3. Delivery and Installation
  4. 4. Returns and cancellations
  5. 5. Privacy and security
  6. 6. General
  7. 7. Company Information

1. Conditions of Sale

1.1 Definitions

1.1.1 “Buyer” means the person or company that buys or agrees to buy the Products from the Seller.
1.1.2 “Seller” means Authentic Furniture.
1.1.3 “Consumer” means the person that uses or intends to use the Products.
1.1.4 “Conditions” means the Terms and Conditions of sale set out in this document and any other Terms and Conditions agreed in writing by the Seller.
1.1.5 “Products” means the goods specified.
1.1.6 “Price” means the price for the Products, packing, VAT and delivery.
1.1.7 “Delivery date” means the date specified by the Seller when the Products will be delivered.

1.2 Applicable Conditions

1.2.1 The Seller shall sell and the Buyer shall purchase the Products in accordance with any written or verbal quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including orders placed using the Seller’s electronic online ordering service, orders placed via the telephone, facsimile, written or other means. Any such orders will be subject in any case to these Conditions.
1.2.2 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction if required, without any liability on the part of the Seller.
1.2.3 If any provision of these Conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of those provisions in question shall not be affected.
1.2.4 If the Seller is for any reason not able to supply the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to their account and the Seller will notify the customer at the address given by them in their order form and or via e-mail. The refund will be made as soon as is possible and, in any event, within 10 days of the reason becoming apparent. The Seller will not be obliged to offer any compensation for disappointment suffered.

1.3 Prices and payment

1.3.1 The Price shall be as stipulated in the Seller’s published price list current at the date of order of the Products. In the event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If notice of price increase is given by the seller, the Buyer shall have the right to cancel the order. Notice of cancellation must be received in writing by the Seller within ten days of delivery of the notice of price increase to the Buyer.

1.4 Deposit Payments

1.4.1 Where the option of paying a deposit only at the time of placing the order, a minimum payment of 25% of the Price shall be due at the date of the order being placed with the balance being due upon your order being processed for despatch from our warehouse. If it is not possible to collect payment promptly at this time a delay to the delivery date may occur. Time for payment shall be of the essence.
1.4.2 If the Buyer does not pay the Price on notification of dispatch of the goods the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer.
1.4.3 If the Buyer fails to make contact to arrange payment as required, the Seller may suspend delivery of the products ordered until payment is made in full. A holding fee may be charged if the wait for payment is longer than ten days.
1.4.4 If no contact is made regarding the balance of the Price within ten days of it becoming due, then the seller may return the goods to stock and as such allocate them to other orders. At this time the order will be considered cancelled.

1.5 Cheque Payments

Where the Buyer pays for the Products by cheque, the total Price will be due at the time of placing the order. Goods will not be despatched until the funds have cleared in the Sellers account.

1.6 Finance Payments

1.6 Customers paying by finance should refer to the Terms and Conditions of their agreement for more information. PLEASE NOTE: Finance may not be available on all products. For more information, please contact our Sales Team at sales@authenticfurniture.co.uk or call 01629 704 704.

1.7 The products

1.7.1 The quantity and description of the Products shall be as set out in the Seller’s Order Acknowledgement.
1.7.2 The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification.
1.7.3 Photographs are for illustrative purpose only, and may not exactly match the product itself.
1.7.4 Measurements on all products are approximate and some variation may occur, particularly on handmade and rustic products. Please contact our Sales Team at sales@authenticfurniture.co.uk or on 01629 704 704 for further information.
1.7.5 Please be aware that all furniture has variants of colour and we therefore cannot guarantee exact colour matches. Colour variation can also occur due to the different properties of digital display equipment being used to view the product.

1.8 Outlet Sale Items

1.8.1 Outlet products purchased online or by phone can be returned in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel your order for a full refund by informing us within 14 days from the delivery, a collection charge equivalent to the delivery cost will be deducted from the refund, you must allow us access to collect the product within 14 days of cancellation, returned products must be unused and in the same condition as when delivered (any damage will be chargeable).
1.8.2 Products viewed in person prior to purchase are "sold as seen" and cannot be returned.
1.8.3 Outlet products are not covered by any guarantee.


2. Guarantees and liability

2.1 All goods supplied by the Seller come with a guarantee where as should any structural or manufacturing fault occur within the guarantee period specified at the time of sale the Seller will replace or repair (at the Sellers discretion) the Products free of charge subject to the following terms: -

  1. a) Guarantees are restricted to goods located on the UK Mainland
  2. b) Products must be paid for in full in order for the terms of the guarantee to apply
  3. c) Products are guaranteed for normal domestic use, if you wish to use them in a commercial environment please state on order (please note that the term may be reduced and additional terms will apply)
  4. d) Damage caused by the following will invalidate your guarantee:-
    • i. Mis-use through staining, burns, pet damage, use of harsh cleaning solutions and abrasive materials.
    • ii. Neglect to follow routine maintenance as highlighted in care guide.
    • iii. Exposure to direct sunlight which can cause fading to leather and fabrics.
  5. e) The guarantee term begins from the date of delivery / collection inclusive.
  6. f) The guarantee period specified at time of order will apply; this is dependent on the product type as shown below:
    • i) Reclaimed Timber & Oak Ranges i.e. Dining Tables, Cabinets, Benches, Chest of Drawers, Bedsides, Coffee Tables, Consoles, Wardrobes, Beds, Timber Framed Mirrors, Bookcases are covered by a 20 year guarantee.
  7. ii) Fabric & Leather Beds, Sofas, Occasional Chairs are covered by a 15 year guarantee.
  8. iii) Fabric & Leather Dining Chairs and Footstools are covered by a 10 year guarantee.
    • iv) Mattresses are covered by a 5 year guarantee.
    • v) Any other items not listed are covered by a 1 year guarantee i.e. framed pictures, scatter cushions, throws, cutlery, homewares, etc.
  9. g) The guarantee is not transferrable and applies only to the Buyer as shown on the original sales order acknowledgement.
  10. h) Products sold via our periodic Outlet Sales are excluded from our usual guarantees and are not covered by any guarantee unless specifically stated on the sales order acknowledgement

2.2 The Buyer shall provide the Seller with any information as is required to assess the claim under the Sellers guarantee terms. This may include providing photographic evidence. In the event of a claim, the Buyer shall first contact the Seller’s Customer Support Team. Please contact sales@authenticfurniture.co.uk or call 01629 704 704.

2.3 Except where the Buyer acts as a Consumer all other warranties, Conditions and Terms relating to fitness for purpose, satisfactory quality or condition of the Products whether implied by statute or common law or otherwise are excluded to the fullest extent of the law. 

2.4 We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control. Nothing in this Clause affects your Statutory Rights as a Consumer.


3. Delivery & Installation

3.1 Authentic Furniture offer a full installation and delivery service for all Products that are not suitable to be sent by Courier.
3.2 Delivery of the products shall be made by the seller or his agent to the Delivery Address specified on the Buyers order.
3.3 The Seller shall not be liable for any delay in delivery howsoever caused.
3.4 Deliver directly to Northern Ireland, the Isle of Man, the Isle of Wight, the Scottish Islands and the Channel Islands. However we can deliver to a nominated UK port, at our standard delivery rate for that area. The Seller shall deliver the goods suitably packaged and in good condition to the forwarding carriers.
3.5 Authentic Furniture will not be held responsible for damage that occurs thereafter. Onward shipping from that point is the responsibility of the Buyer.
3.6 Orders placed from and delivered to the Channel Islands will not be subject to VAT.
3.7 Where your order contains items from different ranges, the longest lead time will apply. Authentic Furniture can offer a part delivery option in certain circumstances, but an additional delivery charge will apply.
3.8 Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, we reserve the right to charge the customer the delivery charge to cover part of the cost of the failed delivery.
3.9 Upon delivery an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.
3.10 Any damages, shortages or discrepancies must be notified in writing to our customer services department within 21 days of receipt.
3.11 The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.


4. Returns and Cancellations

5.1 If the Buyer wishes to cancel their purchase for any reason, they must do so in writing either by e-mail or letter. 

* E-mails should be sent to sales@authenticfurniture.co.uk 

* Letters should be sent to Authentic Furniture, Peak Village, Chatsworth Rd, Rowsley, Derbyshire. DE4 2JE.

5.2 An order may be cancelled at any time between the placement of the order and 21 working days following delivery of the goods for a full refund. Customers wishing to cancel within 21 days of delivery may take advantage or our 21 Day Money Back Guarantee, providing all goods are returned to us unused and in the same condition they were at the time of delivery. We will offer two dates for collection within 14 days of cancellation failure to take one of these dates may result in a collection charge being applied.
5.3 Any monies which have been paid will be refunded within 30 days provided that the Seller receives the goods in the same condition they were in at the time of delivery.
5.4 For items that are specially commissioned or ordered in non standard sizes and/or colours, payment is required in full when placing the order. These items can not be cancelled or returned.
5.5 Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

5.6 Outlet products purchased online or by phone can be returned in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel your order for a full refund by informing us within 14 days from the delivery, a collection charge equivalent to the delivery cost will be deducted from the refund, you must allow us access to collect the product within 14 days of cancellation, returned products must be unused and in the same condition as when delivered (any damage will be chargeable).  Products viewed in our showroom or warehouse are "sold as seen" and cannot be returned.


5. Privacy and Security

6.1 Any personal information collected from you is held in accordance with our registration at the Data Commissioner’s office. This data is only used for the following purposes:-

  • a) The processing and fulfilment of your order.
  • b) To give us statistics to allow us to improve your shopping experience.
  • c) The administration of the website and its facilities.
  • d)To keep you informed of special offers and products of interest to you at your consent.

6. General

7.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing workshops, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
7.2 Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.
7.3 The headings of the Clauses in these Conditions are intended for reference only and will not affect the construction of these Conditions.
7.4 No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.


7. Company Information

Registered address:

Authentic Furniture Ltd Peak Village, Chatsworth Rd, Rowsley, Derbyshire. DE4 2JE

Company Registration Number: 08440939

VAT Number: 164 4500 25

This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.

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