Answers to your questions about payment options
Do you offer finance?
Yes, we offer 0% finance over 6, 12, 18 or 24 months in order to help spread the cost. We require a minimum 10% deposit, you can of course pay more if you prefer to reduce the monthly cost. Please call our sales team on 01629 704 704 or email firstname.lastname@example.org for more information.NB. Please refer to the Terms and Conditions of their agreement for more information. Authentic Furniture reserves the right to claim finance up to 3 weeks before delivery is made to the customer. Customers finance payments can start as soon as delivery of goods is made.
How do I pay my balance?
You can pay your balance using your debit or credit card, by cheque, or by BACS (bank transfer). Please note that payment must be cleared before delivery.
Unfortunately, we don’t accept American Express.
Will I get a full refund if I cancel my order after delivery?
In order to provide you with a “safety net” and to back up our confidence in our furniture we offer a 21 DAY RETURNS period.
This means that if you’re not 100% delighted with your furniture when it arrives you can send it straight with the same delivery team and then refund you in full – INCLUDING your original delivery charge!*
If at any time after delivery has been made, up to 21 days thereafter, you decide to return your goods we will arrange collection of the goods and refund you your order total excluding any delivery charges.
All we ask is that the furniture is unused, undamaged and you provide us with the opportunity to collect the furniture when we are next in the area (usually within 14 days).
*Please note: We are unable to refund Bespoke orders. Outlet sales are subject to a collection fee equivalent to the delivery cost to your area.
See our terms & conditions for full details.
Will I lose my deposit if I cancel my order before delivery?
No, we will refund your deposit within 7 working days of cancellation by refunding the payment back to your original method of payment.
Please note: Unfortunately, we are unable to refund deposits on orders made to your specific requirements i.e. bespoke orders when your furniture has already been made.