Top
Ordering and delivery restrictions in place. READ OUR COVID-19 UPDATE
Ordering and delivery restrictions in place. READ OUR COVID-19 UPDATE
Your account doesn't have a password! Create one here to help log in in the future
x

FAQs - Ordering

Answers to your questions about placing an order

How can I place an order?

You can place your order either at our Peak District Showroom, by calling us on 01629 704 704, by emailing us at sales@authenticfurniture.co.uk or by ordering your furniture on the Authentic Furniture web site.

Will my card details be safe and secure when buying via the web site?

Yes, we operate under a secure trading system.

What methods of payment do you take?

You can pay using your debit or credit card, by cheque, or by BACS (bank transfer). Please note that cheques must be cleared before delivery.

Unfortunately we don’t accept American Express.

Payment can be made in our showroom, over the phone or via electronic bank transfer.

Do I have to pay in full or can I pay a deposit?

On order, we ask for a minimum deposit of 50% with the balance due before delivery. Once you have been contacted with a delivery date, you can settle your final payment via telephone, BACS or by cheque. Payment must be cleared before we are able to deliver out to you.

Do you offer 0% finance options?

Yes, we offer 0% finance over 6, 12, or 24 months in orde,r to help spread the cost, available on any order up to the value of £5,500*. We require a minimum 10% deposit but you can, of course, pay more if you prefer to reduce the monthly cost. If your order value is more than £5,500 then we can offer 12, 24, 36 and 48-month terms at 4.9% interest. Please call our sales team on 01629 704 704 or email sales@authenticfurniture.co.uk for more information.

  • The maximum financed amount (after the deposit has been taken) is £5000 in order qualify for 0% interest. You can pay more than the required 10% deposit if you wish, for example, if you order is £10,000 and you could pay a 50% deposit then the remaining £5000 could be paid via 0% finance. Please contact our sales team for more information.
NB. Please refer to the Terms and Conditions of their agreement for more information. Authentic Furniture reserves the right to claim finance up to 3 weeks before delivery is made to the customer. Customers finance payments can start as soon as delivery of goods is made.

Do the prices shown include VAT?

Yes, all our prices shown include VAT charged at 20%

Do prices shown include delivery?

No, our delivery price can be found by using the delivery calculator shown on the product page. This price includes installation with a two person team and the removal of all packaging for recycling.

Do you deliver overseas?

For larger orders we are able to quote for the delivery to be completed via are our own transport, however we would normally only deliver to a UK mainland port of your choice. We are happy to provide a packaging service for shipping, for a price please contact our team.

Please note that our guarantee only applies to furniture on Mainland UK.

Can I order samples of the fabrics, leathers and timber?

You can order samples of the leathers and velvets on our order samples page. If you would like wool samples we can have them sent out you, we have fabric books to choice from in our showroom.

We have small samples of the timber which is possible to have them sent out by request. If you do require some close up images or additional information please don’t hesitate to contact our team.

Do you have a brochure?

We currently use our website as a brochure, we are always adding new designs and limited special offers.

What happens if I cancel my order?

For cancellations prior to despatch…

We will refund your deposit within 7 working days of cancellation by refunding the payment back to your original method of payment.

Please note: Unfortunately we are unable to refund deposits on orders made to your specific requirements i.e. bespoke orders when your furniture has already been made.


For cancellations on or after delivery…

In order to provide you with a “safety net” and to back up our confidence in our furniture we offer a FREE 21 DAY RETURNS policy.

This means that if you’re not 100% delighted with your furniture we will come back, collect the furniture and then refund you in full – INCLUDING your original delivery charge!

All we ask is that the furniture is unused, undamaged and you provide us with the opportunity to collect the furniture when we are next in the area (usually within 14 days).

Please note: We are unable to refund on mattresses that have been slept on or Bespoke orders.

See our terms & conditions for full details.

Can you make bespoke furniture to my specified sizes?

All our Authentic furniture is handmade to order by our artisan joiners and craftsmen. This allows us the opportunity to allow for changes to be made to existing products or for us to make you something entirely bespoke.

So, if its a table a specific length, a cabinet to fit an alcove, an extra large sofa for a massive room or even a brand new design made in our style then we’re more than happy to help. In fact sometimes its actually our customers that suggest the best new designs and they end up in the range!

New designs have to be quoted from scratch and changes to existing pieces are generally subject to a 10-20% increase in price.

For more information or to get a price please contact our team by either calling 01629 704 704 or emailing in to sales@authenticfurniture.co.uk.

Back

x