Answers to your questions about what happens after you place an order and how long your furniture will take to arrive
How long will my order take to arrive?
All our furniture is handmade to order, we therefore quote 10 weeks from payment of your deposit and confirmation of your order to delivery. Bespoke items will take a little longer, with a lead time of between 10-12 weeks from confirmation of order requirements.
Our despatch team will contact you after approximately 8-9 weeks to give you an update in regards to delivery and we will ask our driver to arrange a convenient date with you directly. We do most of our deliveries Monday to Friday between 9am and 4pm but we can arrange evening and weekend deliveries if necessary but may increase the time frame slightly, please let us know when you order so that we can arrange this for you.
When will I get a delivery date?
We are usually able to provide you with your delivery date at week 9 week of order. Bespoke items will take a little longer, between 10-11 weeks. Our driver will be contact once your handmade furniture has come into our warehouse and received a quality check, once we are happy with the quality of your handmade furniture, this is the point when you should expect to hear from our driver in regards to a delivery date.
Can you deliver at weekends and evenings?
We do most of our deliveries Monday to Friday between 9am and 4pm but for a small surcharge evening and weekend deliveries can be arranged if necessary, please let us know when you order so that we can arrange this for you.
What happens when my furniture is ready for delivery?
All our furniture is handmade to order, we therefore quote 10 weeks from payment of your deposit and confirmation of your order to delivery. Bespoke items will take between 10-12 weeks. Your sales person will contact you at approximately week 9 of your order for an update, bespoke orders will take a little longer, between 10-11 weeks. Our delivery driver will arrange a convenient date with you directly. We do most of our deliveries Monday to Friday between 9am and 4pm but for a small surcharge evening and weekend deliveries can be arranged if necessary, please let us know when you order so that we can arrange this for you.
Your delivery team will contact you either the evening before or on the morning of the delivery to give you a 2 hour time slot.
Following placing an order, we may need to send you a simple delivery questionnaire to help ensure that any large pieces of furniture can be easily delivered into your home. We’d hate to arrive and not be able to fit you’re lovely new furniture in!
Please note all deliveries require a signature from an adult, you will be given a copy of the Delivery Note for your own records. Please ensure that you advise us of any issues with your delivery or the service you have received as soon as possible.
Does your furniture break down for delivery?
Some of our furniture can be broken down as standard, other items would need to made to break down as required.
What breaks down?…
Our table tops can be removed, the stretcher bar on the Old Mill Table can also be removed.
The feet on our sofas can be removed reducing the overall height of the sofa. Keep in mind that the dimensions listed on our web site are maximum sizes and include the height of the back cushions which are also removable.
All our beds breakdown for delivery; upholstered beds break down into headboard, footboard, side- rails and base slats.
All our cabinets come in one piece.
Our mattresses all come in one piece however Kingsize and Superkingsize can be made to split in two halved, lengthways, using a zip and link system. This is an additional charge of £120 per mattress.
If you have any doubts about access please don’t hesitate to contact our team we more than happy to help advise.
Do prices shown include delivery?
No, our delivery price can be found by using the delivery calculator shown on the product page. This price includes installation and the removal of all packaging for recycling.
How do I pay my balance?
You can pay your balance using your debit or credit card, by cheque, by cash on delivery or by BACS (bank transfer). Please note that payment must be cleared before delivery.
Unfortunately, we don’t accept American Express.
Can you take away my old furniture?
Unfortunately we’re unable to take away your old furniture. However, there are some UK charities that will take away suitable furniture for re-sale.
I’m moving house, can you come back and move my furniture?
Of course, no problem. Please contact our team for a price, this is usually charged at the same rate as the two post codes i.e. a delivery from DE to OX would be £90 (£30 for DE and £60 for OX).
What if I’m not in when you deliver?
If at all possible please advise if you have to go out or if there is a chance no one will be able to your delivery team access to deliver your furniture. As long as we know we can work with you to try and find the best solution. If we do have to come back we may need to make a second charge although we do everything possible to avoid this.
Can you help advise me on whether the furniture will fit in my house?
Of course, we are more than happy to talk through the access so that we can ensure your furniture will fit in. We can look at options to breakdown the furniture in advance if necessary and can usually find a solution. If you would like to send us an email with dimensions and an image of any tight turns or small doorways, we would be happy to advise.
Do you deliver overseas?
We’re very proud to be British and love to see our furniture travelling far and wide across Europe and further a field.
We have a monthly delivery to the French Riviera via Riviera Transport who are able to deliver and install our furniture, they provide a professional and great value service ensuring we’re able to maintain our promise of the very best customer service. Please contact our sales team for a quote.
We do also have contacts for competitive deliveries throughout the rest of Europe, please contact our sales team for a quote.
Alternatively you can arrange your own transport and we can deliver to a UK mainland port of your choice. We are happy to provide a packaging service for shipping.
Please note that our guarantee only applies to furniture on Mainland UK.